Refund policy
Campus Gear Last updated: September 17, 2026
Thank you for shopping at Campus Gear. We want you to be happy with your purchase. This Refund Policy explains how returns, exchanges, and refunds work for orders placed through campusgear.com (the "Site").
1. Return Eligibility
You may request a return within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it;
- In its original packaging, with all tags attached; and
- Accompanied by a receipt or proof of purchase (order number or confirmation email).
Several types of goods are exempt from being returned, including:
- Personalized or custom-printed items (e.g., custom names/numbers added to jerseys or apparel);
- Items marked as final sale or clearance;
- Gift cards; and
- Items that have been used, worn, washed, or damaged after delivery.
2. How to Start a Return
To start a return, please contact us at info@campusgear.com or +1 (847) 338-7166 with your order number and the reason for the return. We will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping
Unless the return is due to a defective, damaged, or incorrect item shipped by us, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value, as we cannot guarantee that we will receive your returned item.
4. Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at info@campusgear.com with your order number and a photo of the item/issue. We will arrange a replacement, exchange, or full refund (including original shipping costs) at no additional cost to you.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Original shipping charges are non-refundable, except in cases of a defective, damaged, or incorrect item shipped by us (see Section 4).
6. Late or Missing Refunds
If you haven't received a refund within the timeframe above:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and still have not received your refund, please contact us at info@campusgear.com.
7. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product in a different size or color, please contact us at info@campusgear.com and we'll do our best to accommodate you, subject to availability.
8. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at info@campusgear.com or +1 (847) 338-7166. We are able to cancel or modify orders only before they have been shipped; once an order has shipped, our standard return process applies.
9. Contact Us
If you have any questions about our Refund Policy, please reach out:
Campus Gear 1722 Sherman Ave Evanston, IL 60201, USA
Phone: +1 (847) 338-7166 Email: info@campusgear.com